Autism Spectrum Australia

Shipping and delivery policy

We deliver products Australia-wide using Australia Post. Shipping costs are calculated in the shopping cart and will be added to the order total before checkout.  Orders are dispatched within 3 business days.

Shipping Destinations:

At this time we do NOT accept international orders requiring shipping through our website. The exception is for New Zealand deliveries. Call customer service on 1800 ASPECT (1800 277 328) for information.

Pricing Policy:

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable. Product prices are regularly updated.

Customer Service Policy:

Autism Spectrum Australia (Aspect) is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy:

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Privacy Policy:

Autism Spectrum Australia (Aspect) is committed to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. Autism Spectrum Australia (Aspect) uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Autism Spectrum Australia (Aspect) only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Autism Spectrum Australia (Aspect) your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us customerservice@autismspectrum.org.au

Shipping and delivery policy